Frequently Asked Questions

An Initial Vestibular Physiotherapy Consultation is 45-60 minutes long and includes full Vestibular Physiotherapy assessment (including BPPV assessment), diagnosis of the cause of your dizziness or balance issue and prescription of exercises (and/or treatment of your BPPV) to assist in the management of your condition.

Initial Benign Paroxysmal Positional Vertigo (BPPV) Assessment is 45 minutes long and includes a full assessment of your Positional Vertigo issue (i.e. dizziness with getting out of bed, rolling in bed, looking up or bending over). This also includes treatment repositioning manoeuvres to treat your BPPV and possibly exercises to treat any accompanying balance disorder.

Review Vestibular Physiotherapy Consultation is 30 – 45 minutes in length – this is for patients who have attended the clinic before and is involves a full review of your dizziness and balance issues, revision of your exercises and repositioning manoeuvres for BPPV if appropriate.

Review Benign Paroxysmal Vertigo (BPPV) Assessment is approximately 30 minutes in length and involves a review of your Benign Paroxysmal Vertigo (BPPV) symptoms (i.e. dizziness getting out of bed, rolling in bed, looking up and bending over). This also includes treatment repositioning manoeuvres to treat your BPPV and possibly exercises to treat any accompanying balance disorder. 

Initial Vestibular Physiotherapy Assessments $180
Review Vestibular Physiotherapy Assessments $130

Initial Telehealth Vestibular Physiotherapy Appointments $160
Review Telehealth Vestibular Physiotherapy Appointments $120

We accept cash or credit card (no AMEX). Please bring a physical Credit card with you to your appointment if you plan to pay by card (not a card on a mobile phone). 

Yes, Enhanced Primary Care Plan (EPC)/Chronic Disease Management Plans are accepted.

Please note that we do not bulk bill, so the total amount needs to be paid at the time of your appointment. Our facilities allows the processing of Medicare EPC/Chronic Disease Management Plan claims if you have a debit card, Medicare card and the referral form. The refund can be made into the account attached to your debit card.

If you do not have a debit card, Medicare card and the EPC referral form, a receipt can be provided, which you claim online through Medicare or claim in person at Medicare. The standard EPC rebate from Medicare is currently $58.30.

You cannot claim through both private health and a Medicare EPC. 

Generally, treatment is not claimable with Medicare. We are not a bulk-billing practice.

However, if your GP has provided you with an Enhanced Primary Care Plan (EPC)/Chronic Disease Management Plan dated  before  your appointment, you can claim a rebate from Medicare. Your GP decides whether you are eligible for an EPC. 

If you have a referral from a doctor, please bring this with you. Bring other relevant information such as:

• Hearing test results
• Vestibular function test results
• X-rays, CT/Ultrasound/MRI scans and reports
• Specialist letters or reports
• Medication list

Please wear flat shoes (or have socks) and comfortable clothing to your appointment.  

We are located at One Space Health, Level 2, 133 Murrumbeena Road, Murrumbeena, VIC, 3163.